S O U N D O F F
April 11, 2009
Rose Of ThanksIt was defective, I had the receipt, and they professionally and cheerfully replaced it.
No bawling out, no hoity-toity arched eyebrow, just a friendly smile, quick processing, and new vacuum.
Then recently, the computerized clock went out on our recently purchased coffee maker.
I took it back to ACE, and received the same treatment as with the vacuum deal.
No bawling out, no hoity-toity arched eyebrow, just a friendly smile, quick processing, and new coffeemaker.
That reminded to do this long over-due acknowledgement.
There are many good neighbors at ACE! One is always near by to ask, “Is there anything I can help you find?”
This happy bunch is always efficient, helpful and knowledgeable.
The store is reliably stocked with a variety of top-notch stuff, and the walk around the store to gather them up is short and sweet.
A Good Neighbor Rose -and big thanks for dandy service - goes to ACE Hardware Greeley, Colorado.
Roni Bell Sylvester
Rose Of ThanksNow he’s my friend.
You may not think that’s a big deal, but - it is.
Why? My pot needed…a lid.
What Mom said about married couples, “There’s a lid for every teapot,” also applies to real…uh…pots.
Recently, when I plunged my nifty Krups thermos under the faucet (As I’d done at least 1,820 times before.), it imploded!
After whooping exceptionally loud, and shoving my eye balls back into their sockets, I Googled for parts.
Taking a chance on a company named, “Authorized Appliance,” I ordered a new thermos.
It came quickly, but with the wrong lid.
After being beat up by so many companies whose new age policies are, “The customer is always wrong,” I had to steel up to make the call.
“Hello, I’m so sorry to bother you, but - and I apologize for this call, but - and please don’t take this wrong and sue me or anything, but -and
believe me…it’s all my fault, but - you sent the right pot but - the wrong lid-maybe - for my coffee pot.
Please help me find the right lid, and I’ll naturally… of course pay you… and shipping and everything, and again, please forgive me for being so
stupid as to order the wrong pot…lid…uh…I’m sorry,” I said.
Lady at Authorized Appliance replied, “Oh. You need the plunger lid. I’ll get it right out to you. We made a mistake, and apologize.”
WHAT? I thought to myself. Who ARE these people? Damn! They’re nice. Naw. Can’t be. Surely IF they send the lid, it’ll be the wrong type,
and they’ll have a big bill attached with a threat to report me to the credit reporting agencies, destroy my credit, twist my dogs leg and drown
my cat if I don’t wire them the money immediately!
The lid came immediately, and down at the bottom of the statement, in the “Pay this Amount” line, it showed 0.00.
After whooping exceptionally loud, and shoving my eye balls back into their sockets, I called Authorized Appliance to thank them.
Jack Simonetti answered the phone, cheerfully.
I asked, “Are you the owner?”
He said, “Yes. For 40 years, and you're one of few who's ever called to thank us!"
We had a jolly good conversation and are both better for it!
Summary: If you ever need a part for any of your small appliances, please go to: www.AuthorizedAppliance.com Or call: (630) 852-1550
You’ll get a smile, new friend, plus...whatever part you need!
A Good Neighbor Rose of thanks to Jack Simonetti, and the folks at Authorized Appliance.
Roni Bell Sylvester
Good Neighbors deserve recognition! Know one? Do a write up and send to: GoodNeighborLaw@msn.com
We'll be happy to give them "A Good Neighbor Rose of Thanks."